About Us | Brochure Download | Customer Charter | Contact Us | See for Yourself

Customer Charter

We intend to offer our customers the highest levels of service. Our aim is to provide windows, doors & conservatories of the highest quality, at the lowest prices. Our customer charter will be adhered to at all times.

• We will always provide a written quotation when submitting a tender for contract
• We will comply with all laws, statutory regulations and Building Regulations
• We will maintain adequate employers and public liability insurance
• We employ only fully trained staff
• We will respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment
• We will always treat customers with courtesy and respect
• We will ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to our customer
• We will arrive at the agreed time for appointments with the homeowner and give advance warning of any unavoidable delay
• We will ensure that all work is completed to pre-defined specifications and budgets as defined in our agreed contract. All changes will be communicated and agreed with the customer prior to proceeding
• We will ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed
• We will leave all areas clean and tidy at the end of the day, and remove all rubbish upon completing the contract
• We will ensure that all colleagues and sub-contractors meet these standards at all times.